Terms and conditions
Last modified: September 1, 2026
1. Our services
Services We Provide
INYA Lab provides digital solutions including:
- Website Design & Development
- E-commerce Website Development
- Cloud POS Software
- Offline POS Software
- Website hosting and related technical services
- Business email and other optional digital services
Each service may have different features, pricing, delivery timelines, and ongoing requirements depending on the selected package and project scope.
Project Scope
Before starting a project, the required features, design, content, functionality, pricing, and other requirements will be agreed upon between INYA Lab and the client.
Any additional features or requirements requested after the agreed project scope may require additional charges and development time.
Service Availability
We aim to provide reliable and professional services, but certain services may depend on third-party providers, internet connectivity, hosting infrastructure, payment systems, or other external services.
2. Payments and Pricing
Pricing
All service prices are based on the selected package or agreed project scope. Prices may vary depending on the features, complexity, customization, and requirements of the project.
INYA Lab may update its pricing for future projects or services without prior notice.
Payment
Clients agree to provide accurate payment information and complete payments according to the agreed payment schedule.
For custom projects, development may begin after the required initial payment has been received.
Additional Work
Requests outside the agreed project scope, including additional pages, features, integrations, major design changes, or custom functionality, may be charged separately.
3. Website and Software Ownership
Client Content
Clients retain ownership of their original business information, images, logos, documents, product information, and other materials provided to INYA Lab.
Clients are responsible for ensuring that they have the necessary rights to use any content, images, trademarks, or materials supplied for their project.
INYA Lab Materials
Unless otherwise agreed, INYA Lab retains ownership of its pre-existing systems, software components, development frameworks, reusable code, tools, templates, and technical resources used to provide the service.
Custom deliverables and ownership arrangements may vary depending on the service and agreement between INYA Lab and the client.
Third-Party Services
Some websites and software may use third-party services, plugins, APIs, payment gateways, hosting providers, or other external technologies. Their availability and terms are governed by the respective third-party providers.
4. Website and Software Usage
Clients agree to use INYA Lab websites and software only for lawful business and legitimate purposes.
You must not use our services to:
- Conduct illegal activities
- Distribute malware or harmful software
- Attempt unauthorized access to systems or accounts
- Abuse or interfere with our infrastructure
- Violate applicable laws or regulations
- Use the service to conduct fraudulent activities
INYA Lab reserves the right to suspend or restrict access to a service if there is a serious violation of these Terms or if continued use creates a security or operational risk.
5. Cloud POS and Subscription Services
Cloud POS
INYA Lab Cloud POS is a cloud-based service that requires an active subscription to access its online features.
Subscription fees may be charged annually or according to the applicable pricing plan.
The Cloud POS system can be accessed through supported web browsers on devices such as computers, laptops, tablets, and mobile phones. Certain features may provide a better experience on larger screens.
Offline POS
Where an offline POS version is available, it may be purchased under a separate licensing arrangement.
Unless otherwise stated in the applicable agreement, an eligible offline POS license may be used without recurring annual subscription fees.
Data and Backups
We take reasonable measures to protect and maintain business data. However, clients are also responsible for maintaining appropriate backups and following recommended data protection practices where applicable.
6. Support, Maintenance and Changes
Technical Support
INYA Lab provides technical support according to the service or package purchased.
Support coverage, response times, maintenance, updates, and other support conditions may vary depending on the selected service.
Updates and Improvements
We may improve, update, modify, or introduce new features to our websites, software, and services from time to time.
Some updates may be necessary for security, compatibility, performance, or technical reasons.
Service Suspension
INYA Lab may temporarily suspend a service when necessary for maintenance, security updates, technical issues, or circumstances beyond our reasonable control.
We will make reasonable efforts to restore affected services as soon as practical.
7. Cancellation and Termination
Clients may request cancellation of a service according to the applicable agreement or subscription terms.
Payments already made may not be refundable where development work, setup, customization, licensing, hosting, or other services have already been provided, unless otherwise agreed.
INYA Lab may suspend or terminate a service if a client:
- Fails to make required payments
- Violates these Terms
- Uses the service for unlawful purposes
- Attempts to compromise or misuse our systems
Upon termination, access to subscription-based services may be discontinued according to the applicable service terms.
8. Limitation of Liability
INYA Lab will make reasonable efforts to provide reliable and professional services. However, we cannot guarantee that every service will always be completely uninterrupted, error-free, or available in all circumstances.
INYA Lab is not responsible for issues caused by circumstances outside our reasonable control, including internet outages, third-party service failures, hosting infrastructure problems, payment gateway issues, domain provider problems, or other external technical failures.
Clients are responsible for the accuracy of information, content, products, prices, business records, and other data entered into their websites or software.
9. Changes to These Terms
INYA Lab may update or modify these Terms and Conditions from time to time to reflect changes to our services, business practices, technology, or legal requirements.
The updated version will be published on this page with the latest modification date.
Your continued use of our services after the Terms have been updated constitutes acceptance of the revised Terms.
10. Contact Us
If you have any questions about these Terms and Conditions, our services, payments, subscriptions, or your project, please contact INYA Lab.
Email: info@inyalab.com
Phone: 09 45 2726 175
By purchasing or using our services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions, together with our Privacy Policy.